Refund policy

At Now Kart, all products are final sale. Due to the nature of our products and pricing, we do not accept returns or exchanges for change of mind, incorrect size expectations, or personal preference.

Exceptions — we will replace or refund only in these cases:

• You received a damaged or physically broken item
• You received the wrong product from what you ordered
• The item has a genuine manufacturing defect

To request a replacement/refund under these exceptions:

• Contact us at support@getnowkart.in within 48 hours of delivery
• Include your order number, a clear photo/video of the issue, and a description of the problem
• Do not use or discard the packaging until your claim is resolved

Once approved, we will offer a replacement or a refund to your original payment method within 7–10 business days. Refunds for Cash on Delivery orders will be processed via bank transfer or UPI.

We reserve the right to decline claims that don't meet the above criteria or are reported after 48 hours of delivery.